Check the basics

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Come see us

Having trouble connecting while on campus - drop in and see us at one of our support desks.

  • Broome
    IT NDB2
    Monday - Friday
    8:00am to 4:30pm
  • Fremantle
    St Teresa's Library ND17
    Monday - Friday
    8:00am to 5:00pm
  • Sydney
    Buckland House NDS4
    Monday - Friday
    8:00am to 5:00pm

Please be mindful opening hours are affected by daylight savings.

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Email us

Can't find what you're looking for online? Send us an email and we will get back to you.

itservicedesk@nd.edu.au

In order for us to assist you as quickly as possible, please have the following information ready:

  • Name and ID (if you have a preferred name please include this also)
  • Contact details
  • Description or image of error message/code
  • Time issue occurred (if more frequent include dates)
  • Device issue occurred on (PC, laptop, venue machine)

Not sure? Any information you have, send it on through and we will give you a call back

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Contact us

Phone our Service Centre if your enquiry is urgent or you would like to speak with us over the phone.

  • Broome
    08 9192 0632
    Monday - Friday
    8:00am to 4:30pm
  • Fremantle
    08 9433 0777
    Monday - Friday
    8:00am to 5:00pm
  • Sydney
    02 8204 4444
    Monday - Friday
    8:00am to 5:00pm

Please be mindful opening hours are affected by daylight savings.

Students can access all university services using their Student ID and password. These services include student applications and online services, library printing, campus computers and university wireless networks.

Keeping your password secure is the first line of defence in preventing unwanted access to your account.

Access PortalGuard

Find out how to unlock, reset or change your password online with our helpful guides.

  • PortalGuard online

    Using PortalGuard you can manage your University account. With the online portal you can:

    • Change Password: Change your password before or after it has expired.
    • Unlock Account: Restore access if your account is locked out.
    • Forgot Password: Use to reset your password.

    Remember to update your mobile number in PeopleSoft to before using PortalGuard online services. If you change your contact details after initial set up, please update them in PeopleSoft before continuing to use PortalGuard.

  • Password requirements

    Your new password must adhere to the following security requirements,

    • Must be at least 7 characters in length;
    • Must contain a capital letter, lowercase letters and a number eg. (1,2,3,4,5 etc.);
    • Must contain symbols/characters to strengthen your password eg (!@#$%^&*_+);
    • Cannot contain your first name, last name or student number; and
    • Cannot use the last 24 previously set passwords on your account.

    All passwords expire after 1001 days for students

    Students are encouraged not to change the number or symbol to the next increment when your password expires. It is better to select a passphrase instead to keep your account secure.

    Use our password security guide to set a secure password for your account.

  • Having issues with your password

    The Student ID and password are assigned in the format

    • Username: 32XXXXXX
    • Password: NdDDMMYYYY (full date of birth)

    If you are unable to access your portals or login onto a campus machine, the issue may be your password. Find out more about lockouts, resets and why it is important to clear cache if you are unable to access portals or emails.

    If you receive an error when trying to log into any University service please contact the IT Service Desk for assistance.


Back to your IT@ND checklist