Online Secure

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Come see us

Having trouble connecting while on campus - drop in and see us at one of our support desks.

  • Broome
    IT NDB2
    Monday - Friday
    8:00am to 4:30pm
  • Fremantle
    St Teresa's Library ND17
    Monday - Friday
    8:00am to 5:00pm
  • Sydney
    Buckland House NDS4
    Monday - Friday
    8:00am to 5:00pm

Please be mindful opening hours are affected by daylight savings.

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Email us

Can't find what you're looking for online? Send us an email and we will get back to you.

itservicedesk@nd.edu.au

In order for us to assist you as quickly as possible, please have the following information ready:

  • Name and ID (if you have a preferred name please include this also)
  • Contact details
  • Description or image of error message/code
  • Time issue occurred (if more frequent include dates)
  • Device issue occurred on (PC, laptop, venue machine)

Not sure? Any information you have, send it on through and we will give you a call back

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Contact us

Phone our Service Centre if your enquiry is urgent or you would like to speak with us over the phone.

  • Broome
    08 9192 0632
    Monday - Friday
    8:00am to 4:30pm
  • Fremantle
    08 9433 0777
    Monday - Friday
    8:00am to 5:00pm
  • Sydney
    02 8204 4444
    Monday - Friday
    8:00am to 5:00pm

Please be mindful opening hours are affected by daylight savings.

Cyber Security is the protection of our systems from possible theft or damage to virtual or physical systems, software and soft data as well as disruption or misdirection of the services they provide to staff and students.

Notre Dame is serious about security and has many practices in place to ensure the protection of your data on campus and online. Learn about staying secure online with IT@ND by clicking on the topics below.

  • Cyber Security Services

    The University supports a wide range of applications and systems that house research data, intellectual property, and personal/confidential information. These systems require protection from cyber attacks designed to acquire, disrupt or destroy this data.

    Learn about secure practices with the following topics:

    Find more information with IT@ND: Cyber security

  • Top 10 secure practices

    It is important students are aware of secure practices when working and studying online in order to protect yourself, University equipment and data from unwanted access or attacks.

    1. Secure your login and password information
      Avoid saving your password in browsers, leaving it on a sticky note or written down near your computer. Create a passphrase to make it easier to remember but harder for someone else to crack.
    2. Use a VPN
      Connect your computer with a VPN, so your home network has a secure link to the world wide web to prevent unwanted access or browsing of your network traffic.
    3. Look, lock and leave. 
      Ensure your device is always locked or logged off when you are not working online.
    4. Keep physical copies safe
      Hard copies of data can easily fall into the wrong hands or be misplaced off-campus. Minimise the number of hard copies printed on-campus and store them in a secure location.
    5. Be aware of new SPAM and malware scams
      Working online means we rely on email, zoom, text messages and social media to contact others. Scammers take advantage of increased online communication to send phishing, scareware and malware to try and access personal and University data.
    6. Keep your anti-virus up to date
      Ensure any device used to access University systems has anti-virus installed. Sophos and Windows Defender are approved for personal use.
    7. Be mindful of your surroundings while accessing University information
      Be mindful of who can view your screen or hard copy documents. Use a VPN when accessing University data in a public space and keep personal devices and physical documents with you at all times.
    8. Minimise saving documents as a local copy
      Save all University related documents back to OneDrive or the Notre Dame network using mapped drives. OneDrive and mapped drives keep documents on a secure storage system that is regularly backed up, with permissions to prevent unwanted access.
    9. Follow University standards, policies and procedures
      While learning online the University's standards, policies and procedures still apply. Review approval & compliance to see what software requires approval before use.
    10. Keep your desk tidy and your screen clean
      Keeping your desk tidy can help you think clearly, easily find documents and stay organised. Keep your screen tidy by minimising browsers or applications when not required
  • Know your IT responsibilities

    All students have a responsibility to know and understand what is required of them to protect Notre Dame data, systems and personal information.

    As a condition of use of the university system, all users are required to comply with these regulations.

    By following these guidelines, we are working together to ensure our university is protected against cyber threats.

  • Report an Incident

    Reporting incidents goes a long way to protect university data and reduce the potential for damage to the universities staff and students. All those who access systems of the University are required to report any cybersecurity or suspicious behaviour to IT.

    Please contact the IT Service Desk via phone or email if you feel you may have a compromised account or witnessed a Cybersecurity incident. It is essential to reset your password as soon as possible.

    Fremantle

    08 9433 0999
    8am – 5pm AWST

    Sydney

    02 8204 4444
    8am – 5pm AEST

    Broome

    08 9192 0632
    8am – 4:30pm AWST
    Send a request to IT@ND for technical, audio visual and project support through the
    IT Service Portal


Back to your IT@ND checklist