Get Learning help
Ask Us A Question online (FAQs)
Our AskUs service enables you to search for answers to your questions about our student learning services. If you can’t find an answer, you can quickly and easily submit a question and one of our team will reply to you directly.
Chat with Us Online
Our LibChat service enables you to chat online with one of the Library team. The LibChat channel will pop up at the bottom right of any Library web page, simply click on the channel, start chatting and we will reply.
Meet with Us Online
If your query is a complex one we can invite you to an online meeting using Zoom. All you need is a device that is connected to the web (e.g. a laptop, tablet, or smartphone) and to click on the link we send you. If you want to you can pre-book an online Zoom meeting here.
You can call into any of our libraries nationally, regardless of where you are based. See library contacts for the list and the telephone numbers. Time zone differences mean that during the semester periods we are available to take your call 16 hours per day.
You can drop in and speak to a staff member whenever one of our libraries is open. See library contacts for the list of all libraries and their opening hours.
Information Technology Support
If your question is about accessing and using IT services such as WiFi, printing, or email, you can access IT support here.