Think Print

New printers are coming … and a Managed Print Service Partner!

Welcome the sound of pages printing, documents scanning, emails sending and cards swiping on new Konica Minolta multifunction device (MFD) printers.

We have signed a five-year partnership with Konica Minolta Business Solutions Australia, a market-leading provider of integrated hardware and software solutions.

From January until June 2020 ITO is replacing all existing printers across our Campuses and Clinical Schools.

Features for you

High performance for non-stop productivity is just the beginning with Konica Minolta. ITO have reviewed current print practices across our University and worked with Konica Minolta to improve print services to meet the future needs of users.

BizHub quick specs

  • 6000 to 30,000 prints per month (BizHub C458 and BizHub C3350i models)
  • A5 to A3 page size
  • Dual scan option
  • Staple options
  • Printing, copy, email and fax (select devices)

More features >>

High volume scanning
Today, waiting is rarely an option. Turning a hard copy into an electronic document is usually something you need to achieve in minutes – sometimes even seconds. Bizhub printers give you ultra-fast A4 scanning at 120 originals per minute or 240 (opm) when scanning double-sided.

InfoPalette touch panel
The 10.1-inch touchscreen is as simple to use as a smartphone or tablet PC and features well-known functions like flick and drag, pinch-in pinch-out and rotate; this lets you navigate quickly, intuitively and conveniently through all system functions.

Flexible finishing
Create and present documents with the highest level of finish with BizHub. Stapling and collating is faster than ever with wait times the same as regular printing.

Training

Find out everything print with Konica Minolta
A number of training resources are available on our new Konica Minolta print training page including quick guides and videos.

A new kind of printing

SafeQ

YSoft SafeQ will replace Safecom as our print management application. YSoft SafeQ enforces secure access, and applies print, scan and copy governance across all managed multi-function devices.

Every printer has a SafeQ Reader installed. The reader is located on the front of the printer with a grey and white scan icon. Student ID cards seamlessly integrate with our new print management software YSoft SafeQ. Set your PIN, Top up your credit and your ready to start printing.

SafeQ features >>

Secure print
Prevent printouts from falling into the wrong hands with “Secure Print”. Authentication is required before using print functions of any Konica Minolta printer. Scan your ID card, enter your PIN and print knowing our new printers meet the highest international security standards.

Send here, pick up there
Available when you need it, print, email or copy from any printer on campus using your University ID card. Email print jobs from any personal device on or off campus and the job will remain in the secure print queue until needed.

Smart job queue
Did your printer stop because ink or paper for the current job is unavailable?
Unprintable jobs are bypassed, allowing the queue to keep moving when there are consecutive jobs ready to go. BizHub printers can swap between A4 and A3 jobs prioritising based on available resources.

Find out more about new services provided by Konica Minolta and ITO.

FAQ

  • What notification will be given?

    Please review Planned Deployment Dates for the Print Upgrade project for an estimated dates for your office or school.

  • What is a managed print service?

    We have signed a five-year partnership with Konica Minolta Business Solutions Australia, a market-leading provider of integrated hardware and software solutions. With new printers comes a new managed print service and a different way to think print. ITO have worked hard on improving services to staff, students and alumni so that you can achieve a smarter, faster and more reliable printing experience.

    New services include

    • Secure print
    • Follow me printing
    • Smart job queue
    • Supplies and replacements
    • Support from Konica Minolta technicians

    Find out more about about our new managed services.

  • What training will be provided?

    A number of training resources are available on our new Konica Minolta print training page including quick guides and videos. Head down to your campus library to test access to a Konica Minolta printer before they are deployed to your office or school so you are ready to go.

    If you are unsure or have any questions please do not hesitate to contact your IT Service Desk for assistance.

  • What happens to my ID Card?

    Staff and Student ID cards seamlessly integrate with our new print management software YSoft SafeQ. You may continue using your card for access to campus buildings, offices and printers.

    Students require a 6-digit PIN to be assigned before access to print services is granted. Create or change your PIN through the Think Print Admin portal.

    1. Sign into Think Print Admin using your University ID and password
    2. Select "Generate PIN" under Access credentials
    3. Your new PIN will show onscreen and a confirmation email sent to your University mailbox from noreply-secureprint@nd.edu.au.

    If printer access is denied, please generate a new 6-digit PIN from your Think Print Admin portal.

  • Who is replacing our printers?

    Konica Minolta technicians will deliver and install new BizHub C458 and BizHub C3350i model printers and remove current HP devices and supplies from all staff and student areas, campus wide.

  • When should I contact IT?

    Please contact thinkprint@nd.edu.au with any questions not answered in our FAQs and Managed Services and Print Upgrade project support pages.

    Please contact your IT Service Desk for the following requests:

    • I can't print using my ID card
    • Our printer is not turning on after initial set-up
    • There is an error on the printer touch panel (please note error message in request)
    • I am having trouble replacing supplies
    • I'm not sure if this came from our HP printer

    If you have any questions, please contact your IT Service Desk. We would love to answer any questions.

  • Who can I send feedback to about our new printer?

    Please contact thinkprint@nd.edu.au with any feedback you have about our new printers and managed service. You can also submit any questions not answered in our FAQs and Managed Services and Print Upgrade project support pages to the same address.

  • Will my PIN change?

    Staff require a 6-digit PIN to be assigned before access to print services is granted. Create or change your PIN through the Think Print Admin portal.

    1. Sign into Think Print Admin using your University ID and password
    2. Select "Generate PIN" under Access credentials
    3. Your new PIN will show onscreen and a confirmation email sent to your University mailbox from noreply-secureprint@nd.edu.au.

    If printer access is denied, please generate a new 6-digit PIN from your Think Print Admin portal.

  • Can I still email a job to the print queue?

    Yes, you can print from a personal device to the secure print queue and collect your job from any printer on campus.

Contact us

If you have any questions about printer setup and use, training, troubleshooting, service partners, service level agreements, ordering or repairs before and after the deployment, please contact your IT Service Desk. We would love to answer any questions.

Fremantle

08 9433 0999
8am – 5pm AWST

Sydney

02 8204 4444
8am – 5pm AEST

Broome

08 9192 0632
8am – 4:30pm AWST
Send a request to IT@ND for technical, audio visual and project support at
itservicedesk@nd.edu.au