IT Service Desk
Changes to our Managed Print Services - What you need to know
From the end of January 2020 we will start replacing all existing multi-function printers across the University. You can find information on deployment dates, training guides and videos and FAQs on our new Think Print website.
Information under "Printer access & portals" will update over the coming weeks. Students and Staff are advised to continue using their University ID card and PIN while using HP printers in offices, schools and student spaces.
An email from ITO containing login and security information for Konica Minolta multi-function devices will be sent to staff and student mailboxes before the beginning of Semester 1, 2020 with more information on how to set up access to our new print services.
Click on the headings below to find out more about our IT Services.
In order for us to assist you as quickly as possible, please have the following information ready:
Please include the following information to assist the team in answering your request or resolving your issue.
- Name and ID (if you have a preferred name please include this also)
- Contact details (include mobile if off campus)
- Description or image of error message/code
- Time issue occurred (if more frequent include dates)
- Device issue occurred on (PC, laptop, venue machine)
Printer Supplies & Recycling
Printing facilities are accessible through the university supplied staff card. Manual print options are available for temporary use if your staff card is lost or forgotten. Each department has a printer in their building. Staff are able to print from any machine on campus if they are away from their department or their department printer is under repair.
Think before you print
Notre Dame has adopted a greener approach to printing. We ask all staff to think before they print to minimise paper use. Please keep this in mind when using printers on campus. A recycle bin is located near a printer in each department for proper disposable of unwanted paper and printouts.
Every department office has a printer with a Safecom Reader installed. The reader is a small blue box that sits close to the number pad and screen on the front of the printer.
The default PIN is the last 4 digits of their staff number. PIN resets are completed on the printer or by an IT Support Technician.
All printer supplies are located at your campus IT Service Desk. Supplies are available from 8am – 5pm, Monday to Friday. Cartridges, Drums and Staples are accessible to staff for replacement and drop off.
Specialty parts including Transfer Kits, Fuser Kits, Roller Kits and Document Feeders require assistance from a Support Technician for installation and removal. If you receive a notification on your printer for the replacement of these parts please email the IT Service Desk the following information:
- Printer Model
- Serial Number
All printer consumables are recycled using the specialty bins located in the IT Office. Please return all printer consumables to these bins for proper disposal. Boxes from printer parts should be flattened and placed in the closest recycle bin on campus. IT does not handle the recycling of boxes and plastic wrap.
The University has published a suite of detailed policies, procedures and guidelines governing the use of IT services on campus. They can be found here under Management and Information Management.
Passwords & security
All passwords expire after 42 days for Staff
Quick options include:
- Change Password: Change your password before or after it has expired.
- Unlock Account: Restore access if your account is locked out.
- Forgot Password: Use to reset your password.
Your new password must adhere to the following security requirements,
- Must be at least 7 characters in length;
- Must contain a capital letter, lowercase letters and a number eg. (1,2,3,4,5 etc.);
- Must contain symbols/characters to strengthen your password eg (!@#$%^&*_+);
- Cannot contain your first name, last name or student number; and
- Cannot use the last 24 previously set passwords on your account.
Staff are encouraged not to change the number or symbol to the next increment when your password expires. It is better to select a passphrase instead to keep your account secure.
- Password requirements
Minimum requirements to set a password for staff.
- Password Issues
Find out more about lockouts, resets and why it is important to cleat cache
- PortalGuard Campus
Find out how to unlock or reset your password on a University computer
- PortalGuard Online
Find out how to unlock, reset or change your password online.
Internet & wifi access
Wi-Fi is available on our campuses in Broome, Broadway, Darlinghurst and Fremantle. The University is currently in the process of upgrading Wi-Fi across all campuses.
Get connected - Which network?
The University of Notre Dame Australia uses an encrypted wireless network, to ensure that all Information passing through the wireless is protected.
To access the wireless network, you must have an active staff or student account. Access to our wireless network is granted under the same policies as accessing the wired network.
There are three wireless networks available on all campuses. Not all networks are accessible to students.
Our main wireless network accessible to both staff and students, available on all campuses. Users can connect their devices to this network using their university credentials.
This network is only accessible on University owned devices. These devices include laptops, portable computers and tablets. Students and staff are unable to connect to this network on personal devices.
Eduroam allows staff and students from member universities to access our wireless network. Notre Dame staff and students can access the teaching and learning spaces (e.g. libraries and WiFi) at other Universities using this network. Almost all Australian universities are members of Eduroam.
- How to configure Wifi(wireless) Settings on Windows 10
- How to configure Wifi(wireless) Settings on Chromebook OS
- How to configure Wifi(wireless) Settings on Android devices
- How to configure Wifi(wireless) Settings on Windows 8 / 8.1
- How to configure Wifi(wireless) Settings on Windows 7
- How to configure Wifi(wireless) Settings on OSX (Macbook/Macbook Air)
- How to configure Wifi(wireless) Settings on iOS devices (iPhone / iPad / iPod Touch)
- How to configure Surface Pro
- How to configure Windows Mobile
- How to configure a Device Manually
If you are unable to connect, please contact IT@ND
Two different services manage Staff and Student email.
- Staff email is managed through Microsoft Exchange and the Information Technology Office. All emails sent and received are monitored through Mimecast SPAM filtering services.
- Microsoft manages student email through the Office 365 service. All emails sent and received are monitored through Microsoft.
Each system is managed differently and therefore cannot be merged or accessed using the same credentials.
Staff email can only be accessed using your staff ID and password through the Outlook Web App (OWA) or the Outlook client app on staff campus computers.
Student email is accessible from the Office 365 portal under the student page on the Notre Dame website.
It is recommended to keep staff and student emails separate.
Remote and online tools
We will provide information technology that supports and enable our University.
Our delivery is aligned with the university’s strategic vision and mission with delivery of services focused on meeting the IT objectives of Secure, Effective, Reliable and Affordable.