IT Support

Click on the headings below to find out more about our IT Services.

  • Contacting IT@ND

    In order for us to assist you as quickly as possible, please have the following information ready:

    For Staff

    Please include the following information to assist the team in answering your request or resolving your issue.

    • Name and ID (if you have a preferred name please include this also)
    • Contact details (include mobile if off campus)
    • Description or image of error message/code
    • Time issue occurred (if more frequent include dates)
    • Device issue occurred on (PC, laptop, venue machine)

    Fremantle

    08 9433 0999
    8am – 5pm AWST

    fremantle.it@nd.edu.au

    Sydney

    02 8204 4444
    8am – 5pm AEST

    sydney.it@nd.edu.au

    Broome

    08 9192 0632
    8am – 4:30pm AWST

    broome.it@nd.edu.au
  • Printer Supplies & Recycling

    Printing facilities are accessible through the university supplied staff card. Manual print options are available for temporary use if your staff card is lost or forgotten. Each department has a printer in their building. Staff are able to print from any machine on campus if they are away from their department or their department printer is under repair.

    Think before you print

    Notre Dame has adopted a greener approach to printing. We ask all staff to think before they print to minimise paper use. Please keep this in mind when using printers on campus. A recycle bin is located near a printer in each department for proper disposable of unwanted paper and printouts.

    Printer Access

    Every department office has a printer with a Safecom Reader installed. The reader is a small blue box that sits close to the number pad and screen on the front of the printer.

    The default PIN is the last 4 digits of their staff number. PIN resets are completed on the printer or by an IT Support Technician.

    Printer Supplies

    All printer supplies are located at your campus IT Service Desk. Supplies are available from 8am – 5pm, Monday to Friday. Cartridges, Drums and Staples are accessible to staff for replacement and drop off.

    Specialty parts including Transfer Kits, Fuser Kits, Roller Kits and Document Feeders require assistance from a Support Technician for installation and removal. If you receive a notification on your printer for the replacement of these parts please email the IT Service Desk the following information:

    • Location
    • Printer Model
    • Serial Number

    All printer consumables are recycled using the specialty bins located in the IT Office. Please return all printer consumables to these bins for proper disposal. Boxes from printer parts should be flattened and placed in the closest recycle bin on campus. IT does not handle the recycling of boxes and plastic wrap.

    Useful guides

  • Policy

    The University has published a suite of detailed policies, procedures and guidelines governing the use of IT services on campus. They can be found here under Management and Information Management.

  • Passwords & security

    Please also allow 45 minutes for your password to replicate across all systems on the Notre Dame network.

    Your new password must adhere to the following security requirements,

    • Must be at least 7 characters in length;
    • Must contain a capital letter, lowercase letters and a number eg. (1,2,3,4,5 etc.);
    • Must contain symbols/characters to strengthen your password eg (!@#$%^&*_+);
    • Cannot contain your first name, last name or student number; and
    • Cannot use the last 24 previously set passwords on your account.

    All passwords expire after 1001 days (students) or 40 days (staff) and cannot be changed more than once in 24 hours.

    Staff are encouraged not to change the number or symbol to the next increment when your password expires. It is better to select a passphrase instead to keep your account secure.

  • Internet & wifi access

    Wi-Fi is available on our campuses in Broome, Broadway, Darlinghurst and Fremantle.  The University is currently in the process of upgrading Wi-Fi across all campuses.

    Get connected - Which network?

    The University of Notre Dame Australia uses an encrypted wireless network, to ensure that all Information passing through the wireless is protected.

    To access the wireless network, you must have an active staff or student account. Access to our wireless network is granted under the same policies as accessing the wired network.

    There are three wireless networks available on all campuses. Not all networks are accessible to students.

    UNDA-WiFi

    Our main wireless network accessible to both staff and students, available on all campuses. Users can connect their devices to this network using their university credentials.

    UNDA-AD

    This network is only accessible on University owned devices. These devices include laptops, portable computers and tablets. Students and staff are unable to connect to this network on personal devices.

    Eduroam

    Eduroam allows staff and students from member universities to access our wireless network. Notre Dame staff and students can access the teaching and learning spaces (e.g. libraries and WiFi) at other Universities using this network.  Almost all Australian universities are members of Eduroam.

    Useful guides

    If you are unable to connect, please contact IT@ND

  • Email configuration

    Two different services manage Staff and Student email.

    • Staff email is managed through Microsoft Exchange and the Information Technology Office. All emails sent and received are monitored through Mimecast SPAM filtering services.
    • Microsoft manages student email through the Office 365 service. All emails sent and received are monitored through Microsoft.

    Each system is managed differently and therefore cannot be merged or accessed using the same credentials.

    Staff email can only be accessed using your staff ID and password through the Outlook Web App (OWA) or the Outlook client app on staff campus computers.

    Student email is accessible from the Office 365 portal under the student page on the Notre Dame website.

    It is recommended to keep staff and student emails separate.

    Useful guides

  • Shared Drives and File Server Access

    Staff and student files and folders are stored on a central storage system known as shared drives. These shared drives are available on all computers on campus and remote access using the File Server.

    Shared drives available to staff are:

    • H:\ Drive Home drive linked to an individual staff account. (Cannot be seen by other staff)
    • M:\ Drive Campus specific data share
    • N:\ Drive National access to data
    • S:\ Drive Student drive to share files and folders with students.

    Note: Students only have S:\ drive mapped to their account. They do not have access to Staff drives M:\ and N:\.

    File Server – Off-Campus Access

    The File Server allows staff to access their data off campus on their personal device. All shared drives are accessible with the same folder structure found on the shared drives on campus computers. The File Server is accessible at https://my.nd.edu.au/sfs and also via the MyNDPortal on the Notre Dame website.

Fremantle

08 9433 0999
8am – 5pm AWST

fremantle.it@nd.edu.au

Sydney

02 8204 4444
8am – 5pm AEST

sydney.it@nd.edu.au

Broome

08 9192 0632
8am – 4:30pm AWST

broome.it@nd.edu.au