IT Service Desk

2020 Change Freeze Schedule>>

Normal Changes

  • Change Freeze will be from Friday 11th December 2020 through to Friday 8th January 2020.
  • Last CAB meeting will be held on Friday, 4th December 2020. All change request submissions for the year to be made by this date.
  • CAB will execute any normal Change Requests submitted by 4th December, during week of 7th to the 11th December 2019.
  • Next normal CAB meeting will be on Friday, 15th Jan 2021.

Emergency Changes

  • eCABS or emergency changes during the freeze period will require ONLY verbal approvals (No CAB meetings) from the CITO, including the Executive and/or Business Owners responsible for the application change or infrastructure change.

Click on the headings below to find out more about our IT Services.

  • Contacting IT@ND

    In order for us to assist you as quickly as possible, please have the following information ready:

    For Staff

    Please include the following information to assist the team in answering your request or resolving your issue.

    • Name and ID (if you have a preferred name please include this also)
    • Contact details (include mobile if off campus)
    • Description or image of error message/code
    • Time issue occurred (if more frequent include dates)
    • Device issue occurred on (PC, laptop, venue machine)

    Fremantle

    08 9433 0999
    8am – 5pm AWST

    Sydney

    02 8204 4444
    8am – 5pm AEST

    Broome

    08 9192 0632
    8am – 4:30pm AWST
    Send a request to IT@ND for technical, audio visual and project support at
    itservicedesk@nd.edu.au

  • Printer Supplies & Recycling

    Available when you need it, print, scan, email or copy from any printer on campus using your University ID card. Email print jobs from any personal device on or off-campus and the job will remain in the secure print queue until needed. Manual print options are available for temporary use if your staff card is lost or forgotten.

    Think before you print

    Notre Dame has adopted a greener approach to printing. We ask all staff to think before they print to minimise paper use. Please keep this in mind when using printers on campus. A recycle bin is located near a printer in each department for proper disposable of unwanted paper and printouts.

    Think Print portals
    Why are there two portals? How and when should I access them?
    Although both portals look similar, they provide very different services for printing.

    • Think Print Admin
      Access the admin portal to generate your 6-digit PIN. All new and re-printed University ID cards require a PIN to be generated before access to printer services is granted or restored. PINs are randomly generated and cannot be set by users.
    • Think Print
      Everything related to student printing can be found under your Think Print portal. Check what jobs are waiting in your print queue, upload a new job, check your current balance, recharge print credit and redeem vouchers. Think print allows you to recharge using our secure payment system through the Think Print portal.

    Printer Access

    Every printer has a SafeQ Reader installed. The reader is located on the front of the printer with a scan icon.

    Staff require a 6-digit PIN to be assigned before access to print services is granted. Create or change your PIN through the Think Print Admin portal.

    1. Sign into Think Print Admin using your University ID and password
    2. Select "Generate PIN" under Access credentials
    3. Your new PIN will show onscreen and a confirmation email sent to your University mailbox from noreply-secureprint@nd.edu.au.

    If printer access is denied, please generate a new 6-digit PIN from your Think Print Admin portal.

    BYOD Printing
    If you are working from a BYO device, you can still print to any student printer on campus using the secure print queue. Email your document to your campus queue and pick up your print next time you are on campus.

    Email printing.west@nd.edu.au for Fremantle and Broome printers or printing.east@nd.edu.au for Sydney printers. A confirmation email is sent to your inbox when the document is available in the SafeQ print queue.

    Please note that this option only supports the following files:
    PDF, HTML, HTM, GIF, PNG, JPEG, TIFF, DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, TXT, ODT, ODS, ODP.

    Note: Documents in your queue are kept in the printing system for 48 hours. A notification is sent within 24 hours if you do not print and another in 48 hours to notify you the document has been deleted.

    Service and Support

    Supplies and replacement
    Supplies to printers are kept up and running with automated order and delivery to offices and schools. Once toner hits their threshold, the system orders and delivers a new supply to your office within 72 hours.

    Specialty parts including Transfer Kits, Fuser Kits, Roller Kits and Document Feeders require assistance from a Support Technician for installation and removal. If you receive a notification on your printer for the replacement of these parts, please email the IT Service Desk the following information:

    • Location
    • Printer Model
    • Serial Number

    All printer consumables are recycled using the specialty bins located in the IT Office. Please return all printer consumables to these bins for proper disposal. Boxes from printer parts should be flattened and placed in the closest recycle bin on campus. IT does not handle the recycling of boxes and plastic wrap.

    Useful guides

  • Policy

    The University has published a suite of detailed policies, procedures and guidelines governing the use of IT services on campus. They can be found here under Management and Information Management.

  • Passwords & security

    Locked out? Forgot your password at the worst possible time? Take control of your account with PortalGuard. Access the online portal to reset or change your password or unlock your account.

    All passwords expire after 42 days for Staff

    Quick options include:

    • Change Password: Change your password before or after it has expired.
    • Unlock Account: Restore access if your account is locked out.
    • Forgot Password: Use to reset your password.

    Your new password must adhere to the following security requirements,

    • Must be at least 7 characters in length;
    • Must contain a capital letter, lowercase letters and a number eg. (1,2,3,4,5 etc.);
    • Must contain symbols/characters to strengthen your password eg (!@#$%^&*_+);
    • Cannot contain your first name, last name or student number; and
    • Cannot use the last 24 previously set passwords on your account.

    Staff are encouraged not to change the number or symbol to the next increment when your password expires. It is better to select a passphrase instead to keep your account secure.

    Useful guides

  • Internet & wifi access

    Wi-Fi is available on our campuses in Broome, Broadway, Darlinghurst and Fremantle.  The University is currently in the process of upgrading Wi-Fi across all campuses.

    Get connected - Which network?

    The University of Notre Dame Australia uses an encrypted wireless network, to ensure that all Information passing through the wireless is protected.

    To access the wireless network, you must have an active staff or student account. Access to our wireless network is granted under the same policies as accessing the wired network.

    There are three wireless networks available on all campuses. Not all networks are accessible to students.

    UNDA-WiFi

    Our main wireless network accessible to both staff and students, available on all campuses. Users can connect their devices to this network using their university credentials.

    UNDA-AD

    This network is only accessible on University owned devices. These devices include laptops, portable computers and tablets. Students and staff are unable to connect to this network on personal devices.

    Eduroam

    Eduroam allows staff and students from member universities to access our wireless network. Notre Dame staff and students can access the teaching and learning spaces (e.g. libraries and WiFi) at other Universities using this network.  Almost all Australian universities are members of Eduroam.

    Useful guides

    If you are unable to connect, please contact IT@ND

  • Email configuration

    Two different services manage Staff and Student email.

    • Staff email is managed through Microsoft Exchange and the Information Technology Office. All emails sent and received are monitored through Mimecast SPAM filtering services.
    • Microsoft manages student email through the Office 365 service. All emails sent and received are monitored through Microsoft.

    Each system is managed differently and therefore cannot be merged or accessed using the same credentials.

    Staff email can only be accessed using your staff ID and password through the Outlook Web App (OWA) or the Outlook client app on staff campus computers.

    Student email is accessible from the Office 365 portal under the student page on the Notre Dame website.

    It is recommended to keep staff and student emails separate.

    Useful guides

  • Shared Drives

    Staff and student files and folders are stored on a central storage system known as shared drives.

    Shared drives available to staff are:

    • H:\ Drive Home drive linked to an individual staff account. (Cannot be seen by other staff)
    • M:\ Drive Campus specific data share
    • N:\ Drive National access to data
    • S:\ Drive Student drive to share files and folders with students.

    Note: Students only have S:\ drive mapped to their account. They do not have access to Staff drives M:\ and N:\.

  • Remote and online tools

Our Objectives

We will provide information technology that supports and enable our University.
Our delivery is aligned with the university’s strategic vision and mission with delivery of services focused on meeting the IT objectives of Secure, Effective, Reliable and Affordable.

Fremantle

08 9433 0999
8am – 5pm AWST

Sydney

02 8204 4444
8am – 5pm AEST

Broome

08 9192 0632
8am – 4:30pm AWST
Send a request to IT@ND for technical, audio visual and project support at
itservicedesk@nd.edu.au