IT Service Desk
Click on the headings below to find out more about our IT Services.
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Contacting IT@ND
In order for us to assist you as quickly as possible, please have the following information ready:
For Staff
Please include the following information to assist the team in answering your request or resolving your issue.
- Name and ID (if you have a preferred name please include this also)
- Contact details (include mobile if off campus)
- Description or image of error message/code
- Time issue occurred (if more frequent include dates)
- Device issue occurred on (PC, laptop, venue machine)
Fremantle
08 9433 0999
8am – 5pm AWSTSydney
02 8204 4444
8am – 5pm AESTBroome
08 9192 0632
8am – 4:30pm AWSTSend a request to IT@ND for technical, audio visual and project support at
itservicedesk@nd.edu.au -
Printer Supplies & Recycling
Available when you need it, print, scan, email or copy from any printer on campus using your University ID card. Email print jobs from any personal device on or off-campus and the job will remain in the secure print queue until needed. Manual print options are available for temporary use if your staff card is lost or forgotten.
Think before you print
Notre Dame has adopted a greener approach to printing. We ask all staff to think before they print to minimise paper use. Please keep this in mind when using printers on campus. A recycle bin is located near a printer in each department for proper disposable of unwanted paper and printouts.
Think Print portals
Why are there two portals? How and when should I access them?
Although both portals look similar, they provide very different services for printing.- Think Print Admin
Access the admin portal to activate your account. All new and re-printed University ID cards may require re-activation before access to printer services is granted or restored. - Think Print
Everything related to student printing can be found under your Think Print portal. Check what jobs are waiting in your print queue, upload a new job, check your current balance, recharge print credit and redeem vouchers. Think print allows you to recharge using our secure payment system through the Think Print portal.
Printer Access
Every printer has a SafeQ Reader installed. The reader is located on the front of the printer with a scan icon.
Staff require an activated account before access to print services is granted. Activate your account through the Think Print Admin using your University ID and password.
You no longer require a PIN to print from a Konica Minolta device. Swipe your ID card to access your print jobs.
BYOD Printing
If you are working from a BYO device, you can still print to any student printer on campus using the secure print queue. Email your document to your campus queue and pick up your print next time you are on campus.Email printing.west@nd.edu.au for Fremantle and Broome printers or printing.east@nd.edu.au for Sydney printers. A confirmation email is sent to your inbox when the document is available in the SafeQ print queue.
Please note that this option only supports the following files:
PDF, HTML, HTM, GIF, PNG, JPEG, TIFF, DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, TXT, ODT, ODS, ODP.Note: Documents in your queue are kept in the printing system for 48 hours. A notification is sent within 24 hours if you do not print and another in 48 hours to notify you the document has been deleted.
Service and Support
Supplies and replacement
Supplies to printers are kept up and running with automated order and delivery to offices and schools. Once toner hits their threshold, the system orders and delivers a new supply to your office within 72 hours.Specialty parts including Transfer Kits, Fuser Kits, Roller Kits and Document Feeders require assistance from a Support Technician for installation and removal. If you receive a notification on your printer for the replacement of these parts, please email the IT Service Desk the following information:
- Location
- Printer Model
- Serial Number
All printer consumables are recycled using the specialty bins located in the IT Office. Please return all printer consumables to these bins for proper disposal. Boxes from printer parts should be flattened and placed in the closest recycle bin on campus. IT does not handle the recycling of boxes and plastic wrap.
Useful guides
- Think Print Admin
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Policy
The University has published a suite of detailed policies, procedures and guidelines governing the use of IT services on campus. They can be found here under Management and Information Management.
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Passwords & security
Locked out? Forgot your password at the worst possible time? Take control of your account with PortalGuard. Access the online portal to reset or change your password or unlock your account.
All passwords expire after 42 days for Staff
Quick options include:
- Change Password: Change your password before or after it has expired.
- Unlock Account: Restore access if your account is locked out.
- Forgot Password: Use to reset your password.
Your new password must adhere to the following security requirements,
- Must be at least 7 characters in length;
- Must contain a capital letter, lowercase letters and a number eg. (1,2,3,4,5 etc.);
- Must contain symbols/characters to strengthen your password eg (!@#$%^&*_+);
- Cannot contain your first name, last name or student number; and
- Cannot use the last 24 previously set passwords on your account.
Staff are encouraged not to change the number or symbol to the next increment when your password expires. It is better to select a passphrase instead to keep your account secure.
Useful guides
- Password requirements
Minimum requirements to set a password for staff. - Password Issues
Find out more about lockouts, resets and why it is important to cleat cache - PortalGuard Campus
Find out how to unlock or reset your password on a University computer - PortalGuard Online
Find out how to unlock, reset or change your password online.
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Internet & wifi access
Wi-Fi is available on our campuses in Broome, Broadway, Darlinghurst and Fremantle. The University is currently in the process of upgrading Wi-Fi across all campuses.
Get connected - Which network?
The University of Notre Dame Australia uses an encrypted wireless network, to ensure that all Information passing through the wireless is protected.
To access the wireless network, you must have an active staff or student account. Access to our wireless network is granted under the same policies as accessing the wired network.
There are three wireless networks available on all campuses. Not all networks are accessible to students.
UNDA-WiFi
Our main wireless network accessible to both staff and students, available on all campuses. Users can connect their devices to this network using their university credentials.
UNDA-AD
This network is only accessible on University owned devices. These devices include laptops, portable computers and tablets. Students and staff are unable to connect to this network on personal devices.
Eduroam
Eduroam allows staff and students from member universities to access our wireless network. Notre Dame staff and students can access the teaching and learning spaces (e.g. libraries and WiFi) at other Universities using this network. Almost all Australian universities are members of Eduroam.
Useful guides
- How to configure Wifi(wireless) Settings on Windows 10
- How to configure Wifi(wireless) Settings on Chromebook OS
- How to configure Wifi(wireless) Settings on Android devices
- How to configure Wifi(wireless) Settings on Windows 8 / 8.1
- How to configure Wifi(wireless) Settings on Windows 7
- How to configure Wifi(wireless) Settings on OSX (Macbook/Macbook Air)
- How to configure Wifi(wireless) Settings on iOS devices (iPhone / iPad / iPod Touch)
- How to configure Surface Pro
- How to configure Windows Mobile
- How to configure a Device Manually
If you are unable to connect, please contact IT@ND
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Email configuration
Two different services manage Staff and Student email.
- Staff email is managed through Microsoft Exchange and the Information Technology Office. All emails sent and received are monitored through Mimecast SPAM filtering services.
- Microsoft manages student email through the Office 365 service. All emails sent and received are monitored through Microsoft.
Each system is managed differently and therefore cannot be merged or accessed using the same credentials.
Staff email can only be accessed using your staff ID and password through the Outlook Web App (OWA) or the Outlook client app on staff campus computers.
Student email is accessible from the Office 365 portal under the student page on the Notre Dame website.
It is recommended to keep staff and student emails separate.
Useful guides
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Shared Drives
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Remote and online tools
Our Objectives
We will provide information technology that supports and enable our University.
Our delivery is aligned with the university’s strategic vision and mission with delivery of services focused on meeting the IT objectives of Secure, Effective, Reliable and Affordable.
Fremantle
08 9433 09998am – 5pm AWST
Sydney
02 8204 44448am – 5pm AEST
Broome
08 9192 06328am – 4:30pm AWST