Managed Services

Your print infrastructure should fit your company’s specific requirements, and needs to support your processes and workflows seamlessly. Most importantly, though: you want it to perform reliably! - Konica Minolta.

A new kind of printing

We have signed a five-year partnership with Konica Minolta Business Solutions Australia, a market-leading provider of integrated hardware and software solutions. With new printers comes a new managed print service and a different way to think print! ITO has worked hard on improving services to staff, students and alumni so you can achieve a smarter, faster and more reliable printing experience.

New Services

Secure print
Prevent printouts from falling into the wrong hands with “Secure print”. Authentication is required before using print functions of any BizHub printer. Scan your ID card and print knowing our new printers meet the highest international security standards.

Send here, pick up there
Available when you need it, print, scan, email or copy from any printer on campus using your University ID card. Email print jobs from any personal device on or off-campus and the job will remain in the secure print queue until needed.

Smart job queue
Did your printer stop because ink or paper for the current job is unavailable?
Unprintable jobs are bypassed, allowing the queue to keep moving when there are consecutive jobs ready to go. BizHub printers can swap between A4 and A3 jobs prioritising based on available resources.

Think before you print
Notre Dame has adopted a greener approach to printing. BizHub printers will let you know your individual and department usage footprint compared to other offices and schools around our University.

BYOD Printing
If you are working from a BYO device or working from a personal device off-campus, you can still print to any University printer using SafeQ email. Documents in your queue are kept in the secure queue for 48 hours. A notification is sent within 24 hours if you do not print and another in 48 hours to notify you the document has been deleted. Please note that this option supports the following files: PDF, HTML, HTM, GIF, PNG, JPEG, TIFF, DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, TXT, ODT, ODS, ODP.

Service and Support

Konica Minolta provides next-level support on all devices across our University. They gurantee to keep your printing faster and more reliable, with the highest security and a device up-time of 98%. New support services include:

On-screen support
Konica Minolta systems are robust and have been designed with reliable long-term operation in mind. In the unlikely event of faults, help is at hand in the form of interactive tutorials on the device display, a remote diagnostics system and a fast-response service team.

Supplies and replacement
Can’t print because no-one has ordered any toner or placed a service request? These issues are resolved with Konica Minolta automated services. Printer toner is up kept up and running with an automated order and delivery to offices and schools. Once consumables hit their threshold, the system orders and delivers a new supply to your office within 72 hours.

Specialty parts including Transfer Kits, Fuser Kits, Roller Kits and Document Feeders require assistance from a Support Technician for installation and removal. If you receive a notification on your printer for the replacement of these parts, please email the IT Service Desk the following information:

- Location
- Printer Model
- Serial Number

All printer consumables are recycled using the specialty bins located in the IT Office. Please return all printer consumables to these bins for proper disposal. Boxes from printer parts should be flattened and placed in the closest recycle bin on campus. IT does not handle the recycling of boxes and plastic wrap.

Quick turn-around time
If your printer runs into an issue, log a job to your IT Support Team. They will submit a service request on your behalf to Konica Minolta support. A Konica Minolta technician will contact you to organise a time to service your device and have you up and running again within our new service time frame.

The new service timeframes for your campus are listed below.

LocationService (SLA)Consumable (SLA)Device Up time
Broadway4 hours72 hours*98%*
Darlinghurst4 hours72 hours98%
St Vincent's4 hours72 hours98%
Auburn4 hours72 hours98%
Fremantle4 hours72 hours98%
Broome16 hours72 hours98%
Werribee4 hours72 hours98%
Ballarat4 hours72 hours98%
Hawkesbury4 hours72 hours98%
Lithgow16 hours72 hours98%
Wagga Wagga16 hours72 hours98%

*Consumable levels: Request must be placed before 2:00pm local time.
* Device uptime: Based on fleet.

Contact us

If you have any questions about printer setup and use, training, troubleshooting, service partners, service level agreements, ordering or repairs before and after the deployment, please contact your IT Service Desk. We would love to answer any questions.

Fremantle

08 9433 0999
8am – 5pm AWST

Sydney

02 8204 4444
8am – 5pm AEST

Broome

08 9192 0632
8am – 4:30pm AWST
Send a request to IT@ND for technical, audio visual and project support at
itservicedesk@nd.edu.au