Campus infrastructure and facilities

The Campus Infrastructure and Facilities (CIF) team is dedicated to meeting the needs of the University community. Our services span planning and projects, infrastructure and asset management and facilities management, ensuring the University continues to meet the evolving needs of students, staff and visitors.

About us

The Campus Infrastructure and Facilities (CIF) team is committed to creating a safe, functional, and inspiring environment for the entire University community.

Our services span planning and projects, infrastructure and asset management, and facilities management – ensuring the campus continues to meet the evolving needs of students, staff and visitors.

The CIF team operates through two key departments.

Property Management and Project Services

We manage the University’s property leases and occupancy agreements, including landlord and tenant management, strata agreements, rent collection, and rates.

Our Project team leads program and project delivery, capital planning, and master planning, ensuring campus spaces grow and evolve to create an exceptional experience for students, staff, and the community.

Campus Services

Responsible for the seamless delivery of essential day-to-day operations, including:

  • Building repairs and maintenance
  • Cleaning and waste management
  • Security services
  • Grounds and logistics services
  • Mail and reception management
  • Staff Parking
  • Infrastructure renewal programs
  • Space planning and move management (as per Policy: Space Allocation)
  • Student accommodation support

Campus Services also runs a planned preventative maintenance program, ensuring we are compliant with statutory requirements while keeping campus operations efficient and reliable.

  • Campus Services Helpdesk

    To submit a service request, please use the Archibus portal.

    For urgent requests for assistance, contact Campus Security:

    Broadway
    0403 458 011

    Darlinghurst
    0406 318 213

    Fremantle
    0438 923 955

    Broome
    0438 923 955

    For Emergency Services, dial “000”
    (Note: Dial “0” first if using a UNDA landline)

  • How to submit a request

    We have a dedicated portal to ensure staff can easily request any service they need.

    How it works

    1. Submit a Service Request – log your service request in the Archibus portal
      • Each School/Office has designated requestors who are responsible for submitting and managing service requests on behalf of their area.
      • If you’re unsure who your requestor is, or if you wish to request access for yourself,
        please contact cs.sao@nd.edu.au.
    2. Automatic Routing – your request is routed to the right team
    3. Priority Rating – your request is assigned a priority, from high to low, to determine:
      • Initial response time (when we’ll arrive on site)
      • Controlled response time (to make the area safe, if required)
      • Completion timeframe (when the job will be finished)

    Need help submitting a request? Refer to the User Guide along with the request categories listed below.

  • Request categories

    We provide a wide range of operational support across university campuses. Below is a guide to the types of services available, outlining inclusions and exclusions for each category.

    Important: if your request relates to an incident, injury, or hazard, please complete an incident report using the online Incident/Injury form and email it to safety@nd.edu.au.

    Service Category
    (Request Type)    		 Services ProvidedExclusions
    Access Contractor access cards/keys;
    Access control repairs;
    Update access users;
    Door schedule changes     		 
    Cleaning Cleaning of amenities;
    Teaching spaces;
    Libraries;
    Periodic cleaning (carpets, windows)     		Faculty equipment;
    Inside whitegoods;
    Kitchen dishes/cupboards;
    Cluttered desks/shelves
    Electrical Light replacements;
    Power issues/outages;
    Switchboards;
    Testing/tagging of Uni equipment     		System modifications;
    Non-University equipment;
    IT/Faculty equipment
    Equipment and furniture Furniture replacement/repair (student spaces)
    Office chair repairs;
    Kitchen equipment;
    Outdoor furniture     		Faculty-purchased furniture;
    IT/personal equipment;
    Furniture for other areas
    Events and functions Event setup (tables, urns, marquees);
    Support for Uni events;
    Operational advice     		External equipment tagging;
    Extra cleaning/security;
    Non-University bump-in/out
    Fire safety Fire detection/suppression;
    EWIS systems;
    Fire doors/extinguishers;
    Evacuation plans;
    Annual safety statements;
    Event isolations (1 week notice)     		 
    Floor coverings Repair/replacements;
    Trip hazard treatment     		 
    General maintenance Façade and internal repairs;
    Painting;
    Clock adjustments;
    Hanging boards/artwork     		 
    Glazing Window/glass door repairs;
    Frosting/tinting (subject to approval)     		 
    Graffiti Graffiti removal  
    Grounds Garden/lawn/tree maintenance;
    Fencing/gates;
    Roads/car parks;
    External cleaning;
    Trip hazard repairs     		 
    Health and safety Security/risk concerns;
    Internal environment issues;
    Air pollution affecting health     		 
    Lifts Lift outages/breakdowns;
    Internal/external damage;
    Light replacements;
    Lift Phone issues     		 
    Mechanical HVAC breakdowns;
    Boilers;
    BMS;
    Compressors;
    Water treatment     		Faculty-owned equipment
    Parking (Fremantle) Staff parking management;
    Remote allocation;
    Visitor parking requests     		 
    Pest control Reactive pest control;
    Baiting, spraying, gel application;
    Vermin removal     		 
    Plumbing Blocked toilets/drains;
    Water supply issues;
    Drinking fountains;
    Sewer/stormwater;
    TMVs;
    Gas leaks     		 
    Relocations Office relocations IT equipment disconnection/reconnection
    Roofs and gutters Roof leaks/damage;
    Broken tiles;
    Gutter/downpipe repairs and cleaning     		 
    Sanitary Sanitary/nappy bin collection;
    Sharps/needles collection     		Sharps from faculty teaching activities
    Security Security contract/CCTV management;
    Risk advice;
    After-hours access;
    Duress alarms;
    Event security (prior notice)     		 
    Signage Signage repairs/maintenance;
    Name plates;
    General signage     		Marketing signage;
    Banners;
    Name badges/lanyards
    Space planning and move management Please refer to Policy: Space Allocation 
    Staff consumables Bathroom amenities;
    Kitchen supplies;
    Teaching space supplies     		Stationery;
    Printing/toner
    Waste General/co-mingled waste;
    Confidential/paper bin collection;
    Ad hoc bin requests     		E-waste;
    Skip bins (on request);
    Containers for Change

  • Request priority ratings

    After a request is submitted, Campus Services will assign the appropriate priority.

    Priority Normal hours response After hours response Response rectification timeDefinition
    P1 1 hour 2 hours 3 hours

    Emergency / Immediate

    • A major WHS issue with potential to cause personal injury
    • Likely to cause major business disruption or significant impact on business and operations
    • Risk of major property damage
    • Security of premises / building is compromised
    • High risk of environmental hazard or non-compliance
    • Adverse impact on neighboring properties and community
    P2 2 hours 4 hours Same working day

    Urgent

    • Minor business impacts
    • Minor risk of property, plant, equipment, or asset damage / failure
    • Minor WHS issue affecting others
    P3 Within 3 working days NA Within 3 working days

    Non-Urgent

    • Potential impact to business operations if not completed within 3 working days
    P4 Within 5 working days NA Within 5 working days

    Non-Urgent

    • Potential impact to business operations if not completed within 5 working days
    P5 NA NA Date to be agreed

    Planned

    • Requested work not considered urgent with no impact on operations

  • Facilities escalation flowchart

     Escalation Used when
    Level 1 Submit request through CS Helpdesk / Archibus
    • To report all routine maintenance, faults, requests, etc.
    Level 2 Local Facilities or Maintenance Manager
    • To report all routine maintenance, faults, requests, etc.
    • Impact on teaching, operations, or safety increases
    Level 3 National Director - Facilities and Asset Management
    • Issue poses ongoing risk to operations, compliance, or safety
    • Multiple areas, buildings, sites, or stakeholders are affected
    • Escalation is needed beyond local campus authority
    Level 4 Chief Property & Facilities Officer
    • Issue requires executive-level decision making
    • Major capital expenditure, critical failures, reputational risks, business continuity impacts arise
    • Previous escalation levels cannot resolve the barrier

Parking

The University issues parking permits on the Fremantle campus. There are no parking permits available on our Sydney or Broome campuses. Review Policy: Campus Parking for further information.

Fremantle Staff Parking applications open each year around September/October for the next calendar year. Keep an eye on the staff newsletter for updates and instructions on how to apply.

Contact us

For general enquiries, Campus Services are available to provide assistance over the phone, by email or in person. Your feedback is also always welcome. Please feel free to email your local Campus Services team with any service suggestions.

Broome  
88 Guy Street, Broome WA 6725
Email: broome.enquiries@nd.edu.au

Fremantle
7 Pakenham Street, Fremantle WA 6160 (ND48)
Email: fremantle.cs@nd.edu.au  
Phone: +61 8 9433 0500

Sydney
142-152 Broadway, Chippendale NSW 2008 (NDS18)
160 Oxford Street, Darlinghurst NSW 2010 (NDS14)
Email: sydney.cs@nd.edu.au  
Phone: +61 2 8204 4400