IT Support

Click on the headings below to find out more about our IT Services.

  • Contacting IT@ND

    In order for us to assist you as quickly as possible, please have the following information ready:

    For Students

    • Name and ID (if you have a preferred name please include this also)
    • Contact details (include mobile if off campus)
    • Description or image of error message/code
    • Time issue occurred (if more frequent include dates)
    • Device issue occurred on (PC, laptop, venue machine)

    Fremantle

    08 9433 0777
    8am – 5pm AWST

    student.it@nd.edu.au

    Sydney

    02 8204 4444
    8am – 5pm AEST

    sydney.it@nd.edu.au

    Broome

    08 9192 0632
    8am – 4:30pm AWST

    broome.it@nd.edu.au
  • Printer Supplies & Recycling

    Printing facilities are accessible through the university supplied student card. Manual print options are available for temporary use if your student card is lost or forgotten. Printers are located in all libraries and student common areas. Students can print from any student machine on campus and pick up their print from any printer located in a student area.

    Think before you print
    Notre Dame has adopted a greener approach to printing. We ask all students to think before they print to minimise paper use. Please keep this in mind when using printers on campus. A recycle bin is located near a printer in each area for proper disposable of unwanted paper and printouts.

    Printer Access
    Every printer has a Safecom Reader installed. The reader is a small blue box that sits close to the number pad and screen on the front of the printer.

    The default PIN is the last 4 digits of your student number. PIN resets are completed on the printer or by an IT Support Technician.

    Printer Cost
    Printing is charged at $0.11 for one-sided A4 black and white and $0.25 for one-sided A4 colour.

    Double-sided printing is only available from university computers

    Adding Credit to your Student Card
    Print Credit can be added via One Stop our online payment centre: https://payments.nd.edu.au
    Add credit to your Student Card by following the useful guide:

    If there is an issue with your payment (e.g. entered an incorrect amount, been charged incorrectly or changed your mind), please contact your Campus Fees Office.

    BYOD Printing
    If you are working from a BYO device, you can still print to any student printer on campus using Safecom email.

    The document sends in single-sided format, if you wish to print double-sided you must use a university computer.

    Please note that this option only supports the following files:
    PDF, HTML, HTM, GIF, PNG, JPEG, TIFF, DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, TXT, ODT, ODS, ODP.

    Documents in your queue are kept in the printing system for 48hours. A notification is sent within 24hours if you do not print and another in 48 hours to notify you the document has been deleted.

    Useful Guides

  • Policy

    The University has published a suite of detailed policies, procedures and guidelines governing the use of IT services on campus. They can be found here under Management and Information Management.

  • Passwords & security

    Select the most suitable option below for steps in changing your password.
    Please also allow 45 minutes for your password to replicate across all systems on the Notre Dame network.

    Your new password must adhere to the following security requirements,

    • Must be at least 7 characters in length;
    • Must contain a capital letter, lowercase letters and a number eg. (1,2,3,4,5 etc.);
    • Must contain symbols/characters to strengthen your password eg (!@#$%^&*_+);
    • Cannot contain your first name, last name or student number; and
    • Cannot use the last 24 previously set passwords on your account.

    All passwords expire after 1001 days (students) or 40 days (staff) and cannot be changed more than once in 24 hours.

    Students are encouraged not to change the number or symbol to the next increment when your password expires. It is better to select a passphrase instead to keep your account secure.

    Useful guides

  • Internet & wifi access

    Wi-Fi is available on our campuses in Broome, Broadway, Darlinghurst and Fremantle.  The University is currently in the process of upgrading Wi-Fi across all campuses.

    Get connected - Which network?

    The University of Notre Dame Australia uses an encrypted wireless Network, to ensure that all Information passing through the wireless is protected.

    To access the wireless network you must have an active staff or student username and password. Access to the wireless is granted under the same policies as accessing the wired network.

    There are three wireless networks available on all campuses. Not all networks are accessible for students.

    UNDA-WiFi

    The main wireless network accessible to both staff and students, available on all campuses. Users can connect their personal devices to this network using their university credentials.

    UNDA-AD

    This network is only accessible on university owned devices. These devices include laptops, portable computers and tablets. Students and staff are unable to connect to this network on personal devices.

    Eduroam

    Eduroam allows staff and students from member universities to access our wireless network. Notre Dame staff and students can access the teaching and learning spaces (e.g. libraries and WiFi) at other Universities using this network.  Almost all Australian universities are members of Eduroam.

    Useful guides

    If you are unable to connect, please contact IT@ND

  • Email configuration

    Two different services manage Staff and Student email.

    • Staff email is managed through Microsoft Exchange and the Information Technology Office. All emails sent and received are monitored through Mimecast SPAM filtering services.
    • Microsoft manages student email through the Office 365 service. All emails sent and received are monitored through Microsoft.

    Each system is managed differently and therefore cannot be merged or accessed using the same credentials.

    Staff email can only be accessed using your staff ID and password through the Outlook Web App (OWA) or the Outlook client app on staff campus computers.

    Student email is accessible from the Office 365 portal under the student page on the Notre Dame website.

    It is recommended to keep staff and student emails separate.

    Useful Guides

  • Shared Drives and File Server Access

    Student files and folders are stored on a central storage system known as shared drives. These shared drives are available on all computers on campus and remote access using the File Server.

    Shared drives available to students are:

    • H:\ Drive Home drive linked to an individual student account. (Cannot be seen by other students)
    • S:\ Drive Student drive to share files and folders with students.

    File Server – Off-Campus Access

    The File Server allows students to access their data off campus on their personal device. All shared drives are accessible with the same folder structure found on the shared drives on campus computers. The File Server is accessible at https://my.nd.edu.au/sfs and also via the MyNDPortal on the Notre Dame website.