IT Support

Due to important software maintenance updates the Website Services may be disrupted between the hours of 22:00 AWST (13 November 2018 01:00 AEDT) and 2018 04:00 AWST (13 November 2018 07:00 AEDT).  Our apologies for any inconvenience.

Due to high priority security updates a PeopleSoft outage for Student Centre will occur on Friday 2 November 2018. All PeopleSoft systems will be unavailable between 2:30 pm and 11:59 pm AWST.

Wireless access to the internet is available on all Notre Dame campuses, and we also offer a comprehensive suite of video conferencing and Audio Visual (AV) facilities, equipment and services.

• Contacting IT ND

  In order for us to assist you as quickly as possible, please have the following information ready:

  For Staff

  • Your Staff Name
  • Your Current Location & Phone Number
  • The nature of the problems you are experiencing
  • What, if any error messages have you received?

  For Students

  • Your Student ID Number
  • The nature of the problems you are experiencing
  • What, if any error messages have you received?

  Sydney Campus

  Buckland House (NDS4)  
  Phone: +61 2 8204 4444
  Staff and student email: sydney.it@nd.edu.au

  Fremantle Campus

  St Teresa's Library (ND7) or IT Building (ND48)  
  Phone: +61 8 9433 0777
  Staff email: fremantle.it@nd.edu.au
  Student email: student.it@nd.edu.au

  Broome Campus

  Building NDB2
  Phone: +61 8 9192 0632
  Staff email: broome.it@nd.edu.au
  Student email: student.it@nd.edu.au

• Print, scan & copy

  https://my.nd.edu.au/safecomhome

• Policy

  The University has published a suite of detailed policies, procedures and guidelines governing the use of IT services on campus. They can be found here under Management and Information Management.

• Passwords & security

  Select the most suitable option below for steps in changing your password.
  Please also allow 45 minutes for your password to replicate across all systems on the Notre Dame network.

  Your new password must adhere to the following security requirements,

  • Must be at least 7 characters in length.
  • Must contain a capital letter, lowercase letters and a number Eg. (1,2,3,4,5 etc.).
  • Cannot contain your first name, last name or student number.
  • Can contain symbols if you wish to strengthen your password. E.g (!@#$%^&*_+)

  All passwords expire after 365 days and cannot be changed more than once in 24 hours. You also cannot use the last 24 previously set passwords on your account.

  Changing your password.

• Internet & wifi access

  How to configure Wifi(wireless) Settings on Windows 10

  How to configure Wifi(wireless) Settings on Chromebook OS

  How to configure Wifi(wireless) Settings on Android devices

  How to configure Wifi(wireless) Settings on Windows 8 / 8.1

  How to configure Wifi(wireless) Settings on Windows 7

  How to configure Wifi(wireless) Settings on OSX (Macbook/Macbook Air)

  How to configure Wifi(wireless) Settings on iOS devices (iPhone / iPad / iPod Touch)

  Unfortunately we are unable to list all available mobile devices for WiFi configuration. If your device is not listed on AskUs page, please refer to the individual device instructions provided by the manufacturer.

  Make sure that "Auto-Detect Proxy Setting" is configured and enabled.

  If you are unable to connect, please contact IT ND.

• Email configuration

  How to configure your email to iPhone or iPad

  How to configure your email to Windows phone

  How to configure your email to Android

• File server

  https://my.nd.edu.au/sfs