Think Print!

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Come see us

Having trouble connecting while on campus - drop in and see us at one of our support desks.

  • Broome
    IT NDB2
    Monday - Friday
    8:00am to 4:30pm
  • Fremantle
    St Teresa's Library ND17
    Monday - Friday
    8:00am to 5:00pm
  • Sydney
    Buckland House NDS4
    Monday - Friday
    8:00am to 5:00pm

Please be mindful opening hours are affected by daylight savings.

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Email us

Can't find what you're looking for online? Send us an email and we will get back to you.

itservicedesk@nd.edu.au

In order for us to assist you as quickly as possible, please have the following information ready:

  • Name and ID (if you have a preferred name please include this also)
  • Contact details
  • Description or image of error message/code
  • Time issue occurred (if more frequent include dates)
  • Device issue occurred on (PC, laptop, venue machine)

Not sure? Any information you have, send it on through and we will give you a call back

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Contact us

Phone our Service Centre if your enquiry is urgent or you would like to speak with us over the phone.

  • Broome
    08 9192 0632
    Monday - Friday
    8:00am to 4:30pm
  • Fremantle
    08 9433 0777
    Monday - Friday
    8:00am to 5:00pm
  • Sydney
    02 8204 4444
    Monday - Friday
    8:00am to 5:00pm

Please be mindful opening hours are affected by daylight savings.

Available when you need it, print, scan or copy from any printer on campus using your University ID card.
Learn why we have two portals for printing, where printers are located on campus, how much a print will cost and how to top-up your account.

Email print jobs from any personal device on or off-campus and the job will remain in the secure print queue until needed. Manual print options are available for temporary use if your ID card is lost or forgotten.

Click on the headings below to set up your card and account to be Think Print ready!

  • Think Print portals

    Why are there two portals? How and when should I access them?
    Although both portals look similar, they provide very different services for printing.

    • Think Print Admin
      Access the admin portal to activate your account. All new and re-printed University ID cards may require re-activation before access to printer services is granted or restored.
    • Think Print
      Everything related to student printing can be found under your Think Print portal. Check what jobs are waiting in your print queue, upload a new job, check your current balance, recharge print credit and redeem vouchers. Think Print allows you to recharge using our secure payment system through the Think Print portal.
  • Printer Access

    Every printer has a SafeQ reader installed on the front of the printer. Students require an activated account before access to print services is granted. Activate your account through the Think Print Admin using your University ID and password.

    You no longer require a PIN to print from a Konica Minolta device. Swipe your ID card to access your print jobs.

    Note: Documents in your queue are kept in the printing system for 48 hours. A notification is sent within 24 hours if you do not print and another in 48 hours to notify you the document has been deleted.

  • Printer Cost and Credit

    Printing is charged at $0.11 for single A4 black and white and $0.25 for single A4 colour. Double-sided printing is only available from University computers.
    Credit balance must be higher than $0.00 to access a student printer.

    Print Credit can be added via the Think Print portal.

    If there is an issue with your payment (e.g. entered an incorrect amount, been charged incorrectly or changed your mind), please contact your Campus Fees Office.

  • Print, Scan, Copy

  • BYOD Printing

    If you are working from a BYO device, you can still print to any student printer on campus.

    Email printing.west@nd.edu.au for Fremantle and Broome printers or printing.east@nd.edu.au for Sydney printers. A confirmation email is sent to your inbox when the document is available in the SafeQ print queue.

    Please note that this option only supports the following files:
    PDF, HTML, HTM, GIF, PNG, JPEG, TIFF, DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, TXT, ODT, ODS, ODP.

    Note: Documents in your queue are kept in the printing system for 48 hours. A notification is sent within 24 hours if you do not print and another in 48 hours to notify you the document has been deleted.


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