Think Print

New printers are coming to a student space near you

Welcome the sound of pages printing, documents scanning, emails sending and cards swiping on new Konica Minolta multi-function device (MFD) printers.

From January 2020 ITO is replacing all existing printers across our Campuses and Clinical Schools. Installation of these devices is planned for the beginning of Semester 1.

Features for you

High performance for non-stop productivity is just the beginning with Konica Minolta. ITO have reviewed current print practices across our University and worked with Konica Minolta to improve print services to meet the future needs of users.

BizHub quick specs

  • 6000 to 30,000 prints per month (BizHub C458 and BizHub C3350i models)
  • A5 to A3 page size
  • Dual scan option
  • Printing, scanning, copy and email

More features >>

High volume scanning
Today, waiting is rarely an option. Turning a hard copy into an electronic document is usually something you need to achieve in minutes – sometimes even seconds. Bizhub printers give you ultra-fast A4 scanning at 120 originals per minute or 240 (opm) when scanning double-sided.

InfoPalette touch panel
The 10.1-inch touchscreen is as simple to use as a smartphone or tablet PC and features well-known functions like flick and drag, pinch-in pinch-out and rotate; this lets you navigate quickly, intuitively and conveniently through all system functions.

Flexible finishing
Create and present documents with the highest level of finish with BizHub. Stapling and collating is faster than ever with wait times the same as regular printing.

Training

Find out everything print with Konica Minolta
A number of training resources are available on our new Konica Minolta print training page including quick guides and videos.

A new kind of printing

SafeQ

YSoft SafeQ will replace Safecom as our print management application. YSoft SafeQ enforces secure access, and applies print, scan and copy governance across all managed multi-function devices.

Every printer has a SafeQ Reader installed. The reader is located on the front of the printer with a grey and white scan icon. Student ID cards seamlessly integrate with our new print management software YSoft SafeQ. Set your PIN, Top up your credit and your ready to start printing.

SafeQ features >>

Secure print
Prevent printouts from falling into the wrong hands with “Secure Print”. Authentication is required before using print functions of any Konica Minolta printer. Scan your ID card, enter your PIN and print knowing our new printers meet the highest international security standards.

Send here, pick up there
Available when you need it, print, email or copy from any printer on campus using your University ID card. Email print jobs from any personal device on or off campus and the job will remain in the secure print queue until needed.

Student top-up
A new SafeQ administration portal allows students to top-up credit on their print Ysoft account. Print Credit can be added via the Think Print portal. Add credit to your University ID Card by following the Top up my Print Credit guide.

FAQ

  • What notification will be given?

    Please review Planned Deployment Dates for the Print Upgrade project for an estimated dates to see which spaces will be upgraded first.

  • What happens to my ID Card?

    Staff and Student ID cards seamlessly integrate with our new print management software YSoft SafeQ. You may continue using your card for access to campus buildings, offices and printers.

    Students require a 6-digit PIN to be assigned before access to print services is granted. Create or change your PIN through the Think Print Admin portal.

    1. Sign into Think Print Admin using your University ID and password
    2. Select "Generate PIN" under Access credentials
    3. Your new PIN will show onscreen and a confirmation email sent to your University mailbox from noreply-secureprint@nd.edu.au.

    If printer access is denied, please generate a new 6-digit PIN from your Think Print Admin portal.

  • How do I top up my credit using SafeQ?

    Print Credit can be added via the Think Print portal.

    Add credit to your University ID Card by following the Top up my Print Credit guide.

    If there is an issue with your payment (e.g. entered an incorrect amount, been charged incorrectly or changed your mind), please contact your Campus Fees Office.

  • When should I contact IT?

    Please contact thinkprint@nd.edu.au with any questions not answered in our FAQs and Managed Services support page.

    Please contact your IT Service Desk for the following requests:

    • I can't print using my ID card
    • Our printer is not turning on after initial set-up
    • There is an error on the printer touch panel (please note error message in request)
    • My balance is incorrect in Think Print

    If you have any questions, please contact your IT SES Service Desk. We would love to answer any questions.

  • Who is replacing our printers?

    Konica Minolta technicians will deliver and install new BizHub C458 and BizHub C3350i model printers and remove current HP devices and supplies from all student areas, campus wide.

  • Who can I send feedback to about our new printer?

    Please contact thinkprint@nd.edu.au with any feedback you have about our new printers and managed service. You can also submit any questions not answered in our FAQs and Managed Services and Print Upgrade project support pages to the same address.

  • Will my PIN change?

    Students require a 6-digit PIN to be assigned before access to print services is granted. Create or change your PIN through the Think Print Admin portal.

    1. Sign into Think Print Admin using your University ID and password
    2. Select "Generate PIN" under Access credentials
    3. Your new PIN will show onscreen and a confirmation email sent to your University mailbox from noreply-secureprint@nd.edu.au.

    If printer access is denied, please generate a new 6-digit PIN from your Think Print Admin portal.

  • Can I still email a print job?

    Yes, you can print from a personal device to the secure print queue and collect your job from any student printer on campus.

  • What is Think Print Admin? What is Think Print?

    Although both portals look similar they provide very different services for printing.

    • Think Print Admin
      Access the admin portal to generate your 6-digit PIN. All new and re-printed University ID cards require a PIN to be generated before access to printer services is granted or restored. PINs are randomly generated and cannot be set by users.
    • Think Print
      Everything related to student printing can be found under your Think Print portal. Check what jobs are waiting in your print queue, upload a new job, check your current balance, recharge print credit and redeem vouchers. Think Print allows your to recharge using our secure payment system through the Think Print portal.
  • Is my balance the same?

    Credit from your Safecom account will transfer to SafeQ and show under your Think Print portal. Current balance is found in to top right corner of the dashboard screen.

    Please contact your IT Service Desk if your balance is incorrect.

  • How do I print from a University machine?

    1. Save your document to OneDrive or your portable device
    2. Select print from the File menu
    3. Check your printer is showing as "Secure Print"
    4. Click Print 
    5. Tap your card against the SafeQ reader on a student printer
    6. Enter your PIN 
    7. Select SafeQ Print from the menu  
    8. Select Waiting 
    9. Select your print job 
    10. Press Print

  • Can I print as an Alumni?

    Alumni have access to BYOD print services. Please contact your IT Service Desk to generate a 6-digit PIN for your University ID card. A PIN must be generated before access to print services is granted.

    Email printing.west@nd.edu.au for Fremantle and Broome printers or printing.east@nd.edu.au for Sydney printers. A confirmation email is sent to your inbox when the document is available in the SafeQ print queue.

    Please note that this option only supports the following files:
    PDF, HTML, HTM, GIF, PNG, JPEG, TIFF, DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, TXT, ODT, ODS, ODP.

    Note: Documents in your queue are kept in the printing system for 48 hours. A notification is sent within 24 hours if you do not print and another in 48 hours to notify you the document has been deleted.

Contact us

If you have any questions about printer setup and use, training, troubleshooting, service partners, service level agreements, ordering or repairs before and after the deployment, please contact your IT Service Desk. We would love to answer any questions.

Fremantle

08 9433 0999
8am – 5pm AWST

Sydney

02 8204 4444
8am – 5pm AEST

Broome

08 9192 0632
8am – 4:30pm AWST
Send a request to IT@ND for technical, audio visual and project support at
itservicedesk@nd.edu.au