Student appeals and grievances

The University recognises that students may wish to have a right of appeal against academic or administrative decisions affecting them (Appeal) or raise a problem, issue or grievance concerning their current or past involvement with the University (Grievance).

  • Appeals

    Students have a right of appeal against academic or administrative decisions affecting them.

    For undergraduate and postgraduate students, the Policy: Student Appeals details the decisions or determinations of an academic or administrative nature that may be the subject of an appeal, and applies where a right of appeal is expressly provided to a Student or Prospective Student under the University’s General Regulations. The Policy: Student Appeals does not limit the right of a student to seek the assistance of an external person or agency to resolve an appeals.

    For VET students, the Procedure: VET Student Appeals details the process to be followed.

    The Process

    Student Appeals and Conduct Officers are available to assist and advise you in relation to the appeals process via email to either:

    Fremantle or Broome students
    fremantle.studentappeals@nd.edu.au

    The relevant appeal form should be completed and submitted with a formal letter of appeal, and any supporting documentation. The Policy: Student Appeals clearly sets out the process for lodging an appeal in relation to each particular decision or determination. Before lodging an appeal, students are encouraged to discuss any disputed decision or determination with the appropriate Dean of School or Manager.

    Appeal to Dean
    This form is used by undergraduate and postgraduate students when you are appealing to the Dean in regard to the decision of the Board of Examiners or a Program Coordinator, and should be submitted to the School that you are enrolled in. These will be matters relating to Final Grade, Special Consideration outcomes and Program Termination decisions in the first instance.

    Student Appeal Form 
    This form should be used when you are appealing to Deputy Vice Chancellor, Academic, Head of Campus, or the Academic Registrar, and should be submitted to relevant Student Appeals and Conduct Officer on your Campus.

  • Grievances

    The University recognises that students may wish to raise a problem, issue or grievance concerning their current or past involvement with the University (Grievance).

    The University's process for the resolution of Student Grievances is outlined in the University Procedure: Student Grievances.

  • Grievance Officers

    University Grievance Officers are available to provide staff and students with information about the Grievance resolution process and assist them to determine whether the subject matter of the Grievance falls within the scope of the Procedure: Student Grievances or is best dealt with under another University policy or procedure.

    If you wish to raise a Grievance or seek further information about the Grievance process, please contact a Grievance Officer.

    Fremantle
    Sophie Farrar
    Tel: (08) 9433 0709
    Sophie.Farrar@nd.edu.au

    Kim Shaw
    Tel: (08) 9433 0582
    Kim.Shaw@nd.edu.au
    Sydney
    Simone Rojas
    Tel: (02) 8204 4419
    simone.rojas@nd.edu.au

    Ricardo Villarreal
    Tel: (02) 8204 4147
    ricardo.villarreal@nd.edu.au

    Natalie Ambrose
    Tel: (02) 8204 4135
    natalie.ambrose@nd.edu.au
    Broome
    Gillian Kennedy
    Tel: (08) 9192 0651
    Gillian.Kennedy@nd.edu.au