Staff
If you are an external staff member, contractor, partner, visitor, or other non-student user, follow the guidance provided below. The only difference is your username: use the personal or other email address specified in your activation email.
Account activation & MFA setup
New to UNDA? Start here to activate your account and access university systems.
- How do I activate my UNDA account?
- My activation link has expired
- How do I set up MFA on my mobile device?
- I don't have a compatible smartphone for MFA
- I’m unable to download the Okta Verify app to my mobile device
- Can I delete the Okta Verify app?
Passwords, sign-in & MFA support
Are you a current student having trouble signing in? Find help with passwords, MFA and device changes.
- I forgot my password
- My account is locked
- I bought new phone — how do I update my MFA device?
- I lost access to my MFA device
- How can I complete MFA without internet access?
For additional assistance, visit our Account Activation, MFA and FAQ resources.
Contact us
For help connecting your devices, accessing applications, utilising on-campus services, and learning more about cybersecurity, please contact IT Services. Our team are available:
- Phone Support: Call us between 8:00 AM and 5:00 PM at 1800 878 903.
- Service request: Log a support request through our IT Service Portal
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